Full API Outage (Latency Spike)

Incident Report for Ribbon Health

Resolved

We experienced high latency in the APIs underlying infrastructure, resulting in customer API requests to time out.

The underlying issue has since been resolved - API functionality was mostly restored at approximately 5:13 PM ET on 2/23/2023, but there may have been some intermittent failures for an additional ~20 minutes.

Posted Feb 23, 2023 - 17:03 EST