Overall API Outage

Incident Report for Ribbon Health

Resolved

An outage was reported impacting the API service from 3:00 AM to 5:10 AM. Users experienced difficulty in making requests, leading to failed responses during this period. The issue has been resolved, and we are closely monitoring the situation to ensure continued stability.

Posted Jan 31, 2025 - 08:42 EST

This incident affected: Providers Endpoint (Provider Search, Editing Providers), Locations Endpoint (Locations Search, Editing Locations), Reference Endpoints (Specialties, Insurances, Clinical Areas, Conditions, Treatments), and Other (Eligibility Check (powered by pVerify), Procedure Cost Estimate).